Access to a course is delivered instantly by email. The customer receives a link that provides access to the relevant course. Access is open for 9 months after paying for the course.
Interviews purchased with a course or purchased individually are booked by the customer through a booking system on the website. If the customer has purchased interviews along with a course, they shall be used within two to four months of purchase, as appropriate.
Gift certificates are valid for 1 year from the date of purchase.
Courses are non-refundable after the buyer has accessed the content.
Interviews purchased with a course are non-refundable. If a buyer does not attend a Zoom interview it is non-refundable.
An interview, purchased individually, is 50% refunded if the person does not show up for a Zoom interview or cancels an appointment less than 12 hours in advance.
An interview purchased individually is 100% refundable if the appointment is cancelled more than 12 hours in advance.
Changes to the appointment
The buyer can cancel/change a booked interview purchased with a course 12 hours in advance. Cancellations made within less than 12 hours are non-refundable.
The buyer can cancel/change a booked interview that is purchased separately with 12 hours’ notice and get a refund upon request if the notice is less than 12 hours, the buyer will get a 50% refund.
Laws and forums
This agreement is in accordance with Icelandic law. If a case arises because of it, it shall be brought before the District Court of Suðurland/South Iceland. Governing law/Jurisdiction These Terms and Conditions are in accordance with Icelandic law.
The buyer is guaranteed full confidentiality regarding all the information provided by the buyer in connection with the transaction.